Lechler MAP fails to update formulas even if the computer is connected to the Internet

MAP - no update

If you see this message, once you launch the formula update, the problem may be linked to your LECHLER PORTAL account.

We suggest you to check whether e-mail and password you used for activating the licence of Lechler MAP are the same as those of your account…  



lechler portal login

and to have chosen your Areas of Interest (businesses) on the page MY PROFILE correctly .

 

lechler portal my profile

 

If these data are correct, it could depend on ‘safety settings’ of your computer against threats that can reach it from the Internet.  

If you installed a firewall, a proxy-server, or in general a software that protects you from ‘external’ attacks (not an antivirus software, because it generally does other things) you should check whether this software allows an outbound bidirectional communication – but above all inbound – through the PORTS 80, 443, 4443 and 4500.

If you have no clue about what 'internet ports' are and how to verify if they are open, we suggest you to contact who sold you the computer or the technician installed it and configured your internal network (intranet).

In our pre-installed systems (PC-BOX MAP) these ports are already open, but you could have the same problem if there are restrictions on modes of connection to the Internet that do not depend on our equipment.

Should this problem persist, contact our Software & Instruments Assistance (asstec.attrezzature@lechler.eu) to carry out further checks.

 

#Lechler Map #Aggiornamento Formule #software

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